4. I have refills remaining on an invalid prescription. Can I still refill this prescription?

5. Is it safe to take a medication that is past the expiration date?

6. How should I go about renewing a prescription that is out of refills and/or invalid?

7. How do I order a prescription that was filed for later use?

8. Can you help me with drug and insurance-related issues?

9. How do I setup a new account?

10. What if I have a question not addressed by this FAQ?

1. How do I request refills by phone?

2. When calling in my prescription order verbally, what information should I have ready?

3. I think I pressed a wrong button on the VoiceTech system! How do I fix this?

2. I requested to have something delivered; when can I expect delivery?

4. I have refills remaining on an invalid prescription. Can I still refill this prescription?

A: Unfortunately, no. In order for a pharmacy to be able to sell prescription drugs lawfully, the prescription must meet both of the following criteria: refillable and valid. All remaining refills are null and void should your prescription "expire" before you get to use them.

5. Is it safe to take a medication that is past the expiration date?

A: This a question that is somewhat debated in the medical community. The general consensus, however, is that most (not all) medications may be safely consumed after the expiration date, up to a period several years even, though at the cost of its intended potency and usefulness. We do not recommend the consumption of expired medication. It is in your best interest to simply renew the medication to avoid any unwanted complications.

6. How should I go about renewing a prescription that is out of refills and/or invalid?

A: When calling in refill orders by phone, our automated voicemail system (IVR) will inform you whether or not your prescription can be refilled and will give you the option to let us contact your doctor, or to let you contact him/her yourself. Usually, it is unnecessary to contact your doctor yourself we will take care of this for you. We also accept refill authorization requests verbally, or by fax or electronically.
Please Note: We are unable to actually speak with your doctor personally. All refill requests are either faxed to your doctor's office or left on their voicemail. Requests generally take between 24-72 hours to elicit a response from your doctor’s office (depending on the office). If your refill request is an emergency, we recommend that YOU contact your doctor.

7. How do I order a prescription that was filed for later use?

A: Prescriptions that have been put “on hold” may be ordered by phone (verbally only), just as you might a normal prescription. However, instead of giving us the prescription number, please just provide the prescription name (or a description if you do not know the name) and inform us that it has been filed/put on hold (this is method is necessary due to the fact that “on hold” prescriptions are assigned new prescription numbers when transferred to our computer system - calling in your old prescription number(s), therefore, might result in us inadvertently calling your doctor for additional refills).

8. Can you help me with drug and insurance-related issues?

A: Our pharmacy staff can generally provide on-site consultations anytime during normal business hours – extremely busy times are the exception. Although insurance problems are probably best directed toward your insurance company, our pharmacists will be happy to assist you with their wide range of experience and expertise. Due to the large numbers of factors that exist with these issues, we cannot address any specific problems in this FAQ. However, you may call, fax, or e-mail us at ANY time and we will respond directly or return your inquiry as soon as possible.

9. How do I setup a new account?

A: First, we want you to know how much we appreciate you choosing us. Please just contact us and provide us with the following information: your name, birthdate, permanent address, phone number, insurance information (you may either fax / e-mail a copy of the card, or bring it to us personally), prescription allergies (if applicable), any prescriptions you would like transferred from another pharmacy (if applicable), and your e-mail address (not required). If you have any questions or concerns, many of which may be addressed by this F.A.Q., you are welcome to contact us at anytime - and, once again, THANK YOU!

10. What if I have a question not addressed by this FAQ?

A: No problem! We will happily respond to any questions, concerns, issues, or anything else you require via phone, fax, e-mail, or on-site consultation. We are here to help!

1. How do I request refills by phone?

A: The IVR is the automated voicemail system for Economy Pharmacy that records refills orders by phone. It can be accessed at any time of day, even after closing. To leave prescription orders, simply follow the verbal prompts and you will be informed when your prescription(s) will be available for pick-up/delivery. If you do not have your prescription number available, or you simply wish to speak with us personally, you may press “3” at anytime during your call and you will be transferred to the first available staff member.

2. When calling in my prescription order verbally, what information should I have ready?

A: First, please be sure that your prescription has refills available and/or is valid. Please refer to this F.A.Q. if you are unsure of these criteria. Second, please provide the person to whom you are speaking with your name, the prescription number(s) you wish refilled (or the name/description of the prescriptions), any over-the-counter (OTC) items you would like included in your order (if applicable), whether said item(s) is/are pick-up or delivery, and any special instructions/questions you may have. Third, we would very much appreciate if you would inform us if your telephone number, address, insurance information, or any other pertinent information has recently changed!

3. I think I pressed a wrong button on the IVR system! How do I fix this?

A: No problem. Please just give us a call and we will be happy to verify your IVR order. Better safe than sorry!

1. How does delivery work?

A: Economy Pharmacy provides a delivery service for those without transportation, or even to those who just don’t have time to stop by the store (even though we love to see you!). You may request delivery during all order methods, whether via phone, fax, or online. There is no delivery fee (once per delivery), however, if we deliver and no one is there to receive it there is a redelivery fee of $4.00. Our delivery service includes the Muskogee city limits. Please call to verify that your address is within city limits. Same-day deliveries must be placed before 4:00 PM on weekdays and 12:00 PM on Saturdays. Payment is accepted as cash, check or credit card. If you have special delivery instructions (i.e. where to put the delivery, gate codes, calling before we deliver, etc.), please do so when you place your order.

2. I requested to have something delivered; when can I expect delivery?

We have many, many deliveries per day. Prescriptions ordered to be delivered before the cut-off times (see above) will be delivered same day, assuming there are no difficulties filling your prescription(s). We DO NOT guarantee a specific delivery time. Generally, deliveries can be expected to arrive 2-3 hours after your request. If your delivery is an EMERGENCY, we will work with you to ensure you receive it within the allotted time - please indicate so during your order.